How reviews are checked

Who can review

Only members with a confirmed email address can review, once per product. A member can edit or delete their review whenever they like. People who belong to a company do not review its products. A product no longer on the market takes no new reviews.

What we do not check

We do not check whether the person writing bought or tried the product. Reviews are members’ personal opinions; they do not speak for us and they are not medical or nutritional advice.

What we check

Every review goes through the same automatic filter as comments. If it talks about stopping treatment or medication, it is held until our team has seen it. If it has words about health, it is flagged for review. Many links or repeated text hold it as possible advertising. And if it mentions something about your own health, we ask for your explicit consent before we save it.

When we hide a review

Only when it breaks the community rules: medical instructions that could cause harm, advertising or fake reviews, insults, other people’s personal details, text unrelated to the product. We never hide a review because it is negative or because the company asked. The person who wrote it is notified.

The company’s reply

The company can reply publicly once to each review. It cannot delete, hide or change reviews. Its reply goes through the same filter too.

Sponsorship and the average

The “Sponsor” label has no effect at all on reviews. The average is the simple mean of all the product’s published reviews (from 1 to 5 stars, to one decimal place). Reviews waiting for a check, or hidden, are left out of it.

Reporting

Any signed-in member can report a review with the “Report” button. Once three different members have reported it, it is held until our team has seen it. We look at every report as quickly as we can.